Assertiveness at Work:
Boost your Confidence with the Right Communication Skills

Reference: CTAAT

This is our new one-day course tailored to the needs of people who are or have been bullied.

Course Description
This course is for people who wish to build upon and develop strong workplace relationships. The essential elements of communication skills are also covered, which help to build natural respect and good rapport with others.

The course aims to give attendees an understanding of how to build, boost, and develop self-confidence and assertiveness. In particular, we will be looking at these common themes:

-Learn how to establish a more positive self-image
-Understand the concept of self-esteem
-Become more self confident through realising the power of the mind
-How to deal with criticism – feelings, assumptions, boundaries, status
-How to remove the invisible barriers holding you back

The course aims to give attendees an understanding of:
-'How can I become more able to resist the pressure and dominance of excessively dominant people?'
-'How can I exert a little more control in situations that are important to me?'
-Learning how to say “NO”!
-'How can I stand up to bullies (or one bully in particular)?'

Learning Outcomes
By the end of the course, attendees will:

-Understand how to carry out assertion Self Analysis
-Know how to deal with conflict and defuse potential arguments
-Leave with confidence knowing how to say “NO” without feeling guilty

Who should attend and why?
This course has been tailored to meet the needs of those who are or have been bullied at work but is relevant for anyone who feels they need more confidence, want to become more assertive and be able to communicate with confidence.

About the Facilitator
Malcolm Piers-Taylor is a founder member of Self-Mastery International, and runs his own training and development business focusing on personal development and growth.

Please call our Centre on 01753 610536 to find out the next date